COMPANY POLICIES

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Regardless of the reason, we want to make sure you are satisfied. If you have any issue with your flight vest that was purchased from our online store, you may return it for a refund of the product cost or size exchange within 60 days of the date you received it. We'll also provide a pre-paid return shipping label to send your vest back.

To Return a Product For an Exchange or Refund Follow These 4 Steps:   

  1. Let us know you want to start a Return Request by doing one of the following:       
    • visit and complete the form at our Returns web page,
    • email us at info@babybair.com that you want to return a vest,
    • call us at 800-417-5228 extension 737, or
    • send a text message to 214-559-3443  
      • If sending an email, text, or calling, please include or have ready the following:
        • First and Last Name
        • Email Address
        • Order Number
        • Reason for the return
  2. Repackage the flight vest as best you can for return shipping, we prefer you return everything in the original packaging, but we understand if you can't. You can:
    • place it in its original poly mailer bag
      • use ample tape to seal it in, if possible
      • make sure the original shipping label is covered or completely marked out 
    • Get a free small white and red Priority Mail (not Priority Mail Express) flat rate mailer box from the US Post Office or any mailing store. It won't fit nicely in a small box, so it's okay to fold or bend the packaging to make it fit.
    • Ask us for a new poly mailer, we will mail you one along with a label
  3. Get a return shipping label. Your options are:
    • Visit our store's Automated Returns Portal, hosted by ShipStation, to download a pre-paid return shipping label to your computer so you can print it from your printer. (This option is only available if you bought your vest on babybair.com)
    • Ask us to mail you a pre-paid return shipping label; with or without return packaging.
    • Visit your favorite shipping center and pay for your own return shipping service. (This is a better option if you need your refund processed sooner, don't forget to select an expedited service for your chosen carrier.)
  4. Put it all together and give it to your mail carrier, drop it off at the Post Office or a Post Office drop box, or leave it with a mailing store.

We will process your refund within two business days of receiving your returned product, but only if you've already filled out a Return Request or contacted us as listed above. 

We will notify you when:

  1. we receive your return request
  2. we receive your returned product and completed our refund process.

Depending on the return method, it could take from 2 to 14 days for funds to appear in your account, after we've processed your refund.

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Protecting your private information is our priority. This Statement of Privacy applies to https://www.babybair.com and Digital Three, Inc dba Baby B'Air and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Digital Three, Inc dba Baby B'Air include https://www.babybair.com and Baby B'Air. The Baby B'Air website is a ecommerce site. By using the Baby B'Air website, you consent to the data practices described in this statement.

Collection of your Personal Information

Baby B'Air may collect personally identifiable information, such as your:

-          Name

-          Address

-          E-mail Address

-          Phone Number

Baby B'Air may also collect anonymous demographic information, which is not unique to you, such as your:

-          Gender

We may gather additional personal or non-personal information in the future.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Baby B'Air's public message boards, this information may be collected and used by others.

Baby B'Air encourages you to review the privacy statements of websites you choose to link to from Baby B'Air so that you can understand how those websites collect, use and share your information. Baby B'Air is not responsible for the privacy statements or other content on websites outside of the Baby B'Air website.

Use of your Personal Information 

Baby B'Air collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Baby B'Air may also use your personally identifiable information to inform you of other products or services available from Baby B'Air and its affiliates. Baby B'Air may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Baby B'Air does not sell, rent or lease its customer lists to third parties.

Baby B'Air may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Baby B'Air, and they are required to maintain the confidentiality of your information.

Baby B'Air will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Baby B'Air or the site; (b) protect and defend the rights or property of Baby B'Air; and, (c) act under exigent circumstances to protect the personal safety of users of Baby B'Air, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Baby B'Air. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Baby B'Air website.

Use of Cookies

The Baby B'Air website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Baby B'Air pages, or register with Baby B'Air site or services, a cookie helps Baby B'Air to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Baby B'Air website, the information you previously provided can be retrieved, so you can easily use the Baby B'Air features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Baby B'Air services or websites you visit.

Security of your Personal Information

Baby B'Air secures your personal information from unauthorized access, use, or disclosure. Baby B'Air uses the following methods for this purpose:

-          SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Baby B'Air does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Baby B'Air by contacting us here:

- Web page: https://www.babybair.com/comments

- Email: info@babybair.com

- Phone: 1 214-559-3443

Changes to this Statement

Baby B'Air will occasionally update this Statement of Privacy to reflect company and customer feedback. Baby B'Air encourages you to periodically review this Statement to be informed of how Baby B'Air is protecting your information.

Contact Information

Baby B'Air welcomes your questions or comments regarding this Statement of Privacy. If you believe that Baby B'Air has not adhered to this Statement, please contact Baby B'Air at:

Digital Three, Inc dba Baby B'Air

2730 N Stemmons Fwy #740

Dallas, Texas 75207

Email Address:

info@babybair.com

Telephone number:

214-559-3443

Effective as of September 01, 2017

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You can cancel an order before it ships for a full refund to your credit card. Refunds will be processed within 48 hours of cancellation, you should see funds available on your card within seven days. 

  • If you registered when you ordered, you can log in and cancel your order. 
  • If you ordered as a Guest you can do one of the following:
    • visit our Returns web page, use Reasons for Return to cancel
    • email info@babybair.com
    • call 1-800-417-5228 extension 737
    • text 214-559-3443
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Agreement between User and https://www.babybair.com

Welcome to https://www.babybair.com. The https://www.babybair.com website (the "Site") is comprised of various web pages operated by Digital Three, Inc. dba Baby B'Air ("Baby B'Air"). https://www.babybair.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of https://www.babybair.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

https://www.babybair.com is an E-Commerce Site.

The Site is focused on selling the Baby B'Air flight vest, but it also acts as a place where people can get more information about the flight vest and about the Baby B'Air company. Customers can also leave reviews about the vest and send comments directly to Baby B'Air about their flight and product experience. The Site also hosts a blog component that will occasionally post on topics relevant to the flight vest or its customers.

The Baby B'Air flight vest is a harness worn like a bib that tethers the baby to the seat belt. The vest has adjustable straps for baby's waist and length. The purpose of the vest is to secure unrestrained babies who fly on their parent or guardian's lap. The Baby B'Air flight vest can only be used on airplanes and not for any other kind of vehicle or transportation.

Privacy

Your use of https://www.babybair.com is subject to Baby B'Air's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting https://www.babybair.com or sending emails to Baby B'Air constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Baby B'Air is not responsible for third party access to your account that results from theft or misappropriation of your account. Baby B'Air and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Baby B'Air does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use https://www.babybair.com only with permission of a parent or guardian.

Cancellation/Refund Policy

Your satisfaction is most important to us. However, we do realize that problems do occur. In the event you are not satisfied with your purchase at our online store, you may return it for a credit of the product cost within 60 days of the received date. We'll also provide a pre-paid return shipping label. Visit https://www.babybair.com/policies to find more details.

You can cancel an order before it ships for a full refund to your credit card. Refunds will be processed within 48 hours of cancellation, you should see funds available on your card within seven days. Visit https://www.babybair.com/policies to find more details.

Links to Third Party Sites/Third Party Services

https://www.babybair.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Baby B'Air and Baby B'Air is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Baby B'Air is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Baby B'Air of the site or any association with its operators.

Certain services made available via https://www.babybair.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the https://www.babybair.com domain, you hereby acknowledge and consent that Baby B'Air may share such information and data with any third party with whom Baby B'Air has a contractual relationship to provide the requested product, service or functionality on behalf of https://www.babybair.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property 

You are granted a non-exclusive, non-transferable, revocable license to access and use https://www.babybair.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Baby B'Air that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Baby B'Air or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Baby B'Air content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Baby B'Air and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Baby B'Air or our licensors except as expressly authorized by these Terms.

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

Baby B'Air has no obligation to monitor the Communication Services. However, Baby B'Air reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Baby B'Air reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Baby B'Air reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Baby B'Air's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Baby B'Air does not control or endorse the content, messages or information found in any Communication Service and, therefore, Baby B'Air specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Baby B'Air spokespersons, and their views do not necessarily reflect those of Baby B'Air.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials Provided to https://www.babybair.com or Posted on Any Baby B'Air Web Page

Baby B'Air does not claim ownership of the materials you provide to https://www.babybair.com (including feedback and suggestions) or post, upload, input or submit to any Baby B'Air Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Baby B'Air, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Baby B'Air is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Baby B'Air's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

International Users

The Service is controlled, operated and administered by Baby B'Air from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Baby B'Air Content accessed through https://www.babybair.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless Baby B'Air, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Baby B'Air reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Baby B'Air in asserting any available defenses.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. DIGITAL THREE, INC. DBA BABY B'AIR AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

DIGITAL THREE, INC. DBA BABY B'AIR AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. DIGITAL THREE, INC. DBA BABY B'AIR AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIGITAL THREE, INC. DBA BABY B'AIR AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF DIGITAL THREE, INC. DBA BABY B'AIR OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction 

Baby B'Air reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Texas and you hereby consent to the exclusive jurisdiction and venue of courts in Texas in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Baby B'Air as a result of this agreement or use of the Site. Baby B'Air's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Baby B'Air's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Baby B'Air with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Baby B'Air with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Baby B'Air with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Baby B'Air reserves the right, in its sole discretion, to change the Terms under which https://www.babybair.com is offered. The most current version of the Terms will supersede all previous versions. Baby B'Air encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Baby B'Air welcomes your questions or comments regarding the Terms:

  • Digital Three, Inc. dba Baby B'Air
  • 2730 N Stemmons Fwy #740
  • Dallas, Texas 75207
  • Email Address:
  • info@babybair.com
  • Telephone number:
  • +1 800-417-5228 toll-free
  • +1 214-559-3443

Effective as of September 01, 2017

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Shipping Policy

Turnaround

All orders are shipped within 48 hours if placed during working hours: Monday - Friday 9am - 4pm Central Standard Time (-6 GMT). 

If you need your flight vest in a rush, select one of the expedited shipping services at checkout.  Expedited orders must be placed before 5 pm (CST), and may or may not process for shipment the same day. You should contact our sales team by calling, texting, emailing, or using our Contact Form to make sure we're processing your order in the time frame you require. If you're not getting quick responses (within the hour), your order will not likely process the same day.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx

Free Shipping

Free Shipping is available to customers who ship their flight vests to addresses in the US and have an order total less than $100. The service is provided by USPS and sent via Priority Mail. For most destinations, delivery time is 2-5 days but could be as long as 6-10 days during peak times like holidays.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You should receive an email with tracking numbers and links to an order tracking web site. Please note that orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will notify you. We understand your flight is time sensitive. If we can't fulfill your order before your flight, we'll give you a full refund.

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Do not hesitate to contact us