FREQUENTLY ASKED QUESTIONS

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Shoulder or harness carriers and other such devices could place the child in the parent’s crush zone, injure the parent’s back or cause injury to the child. The BABY B’AIR® flight vest was designed specifically to address these concerns, allowing the child to travel out of the parent’s crush zone while attached to the lap belt, not the parent’s body. The BABY B’AIR® flight vest is the ONLY device to address these lap baby safety concerns.

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The FAA changed the existing regulations in early 1996, banning devices other than approved car seats during takeoff, taxi and landing. This FAA rule change DOES NOT prohibit the use of the BABY B'AIR® flight vest during the cruise portions of the flight. The FAA banned belly belts and other devices during take-off, taxi and landing because they could cause more harm than good. 

Since the vest has been designed to address the specific safety concerns of aircraft, Baby B'Air is working to win approval of our product so that it may be used during the entire flight. Until that rule is changed, the vest cannot be used during takeoff, taxi and landing in the U.S. The applicable FAA regulation, known as a CFR, is clearly marked on the back of each vest for the benefit of the parent and flight personnel. These regulations may also be found in the card that came with the vest. It is a good idea to keep this card handy when you use the vest on any airline.

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No. Surprisingly, over 90% of all injuries occur during flight, mainly due to turbulence. Children are often left unprotected during this time and even removed from car seats. Parents are encouraged to secure their child throughout the flight.

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NO! The BABY B'AIR® flight vest was designed ONLY for use during air travel to prevent injuries due to severe turbulence and should NOT UNDER ANY CIRCUMSTANCE BE USED IN AN AUTOMOBILE.

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The FAA prohibits children under 2 from sitting in a seat alone without a car seat or the C.A.R.E.S. system. C.A.R.E.S. is for kids who are at least 1 year old, you can find more info about it at kidsflysafe.com. We have no relationship with the company that makes C.A.R.E.S.

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Many changes have occurred in the airline industry and it takes time to educate the thousands of individuals throughout the airline industry. Many airline employees love BABY B'AIR's flight vest since, as standby passengers, they cannot guarantee a seat for their infant carriers.

We have worked closely with representatives of the FAA and major airlines since 1999 developing this product. We listened to their advice and input before introducing the BABY B'AIR® flight vest to the market. However, there are many people who are just now seeing this new product and learning of the complete content of 14CFR part 21, permitting use of a BABY B'AIR flight vest to be used during cruise portions of flight.

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Some airline personnel are unaware that the FAA regulations allow the BABY B'AIR® flight vest for use during flight. If any parent has a problem using the BABY B'AIR flight vest in flight, they may return the vest within 30 days directly to Baby B'Air for a $50 refund check* by providing the airline and flight information. This enables us to follow up with the airline. The airline can then inform the crew on the rules regarding use of the vest.

The vest and information must be sent to:

Baby B'Air Returns
2730 N Stemmons Fwy., Ste. 740
Dallas, TX 75207

The vest can be in any condition and with or without packaging. However, it MUST be accompanied with the following information:

  • airline
  • flight number
  • date
  • city of departure 
  • destination city
  • Repeat above information for each segment or leg of your journey.

and 

  • your name 
  • address
  • phone number
  • specify if you prefer a check or an electronic funds transfer
  • a brief description of your experience

A $50 dollar refund will be sent directly to the customer for providing this flight information. This will help us provide feedback to the airlines and educate airline crews throughout the country.

You can also use the Returns Request page on our website to submit the details of your refund request if you prefer a paperless method. Just don't forget to send your vest back to us.

*Customers must have a US bank account to receive a check. Limited arrangements could be made for electronic funds transfers or foreign transactions; for example, if you live in a country that can use PayPal. Refund amount is quoted not including taxes, fees, or exchange rates that may apply to an electronic funds-transfer transaction. This offer is only valid once per customer. Returns for a $50 check received that are postmarked after 30 days from date of travel where problem occurred will not be eligible for a refund.

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The BABY B'AIR® flight vest is not a car seat and cannot be used during takeoff, taxi, and landing. The BABY B'AIR flight vest provides protection during flight when the majority (over 90%) of injuries occur and your child is most vulnerable.
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Simply show the flight attendant the tag on the back of the BABY B'AIR® flight vest listing the FAA ruling noting that it does not prohibit use during flight. You may encounter flight personnel who are not familiar with the entire content of the FAA ruling and the tag is placed on the vest to provide the exact location of the rule.
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Regardless of the reason, we want to make sure you are satisfied. If you have any issue with your flight vest that was purchased from our online store, you may return it for a refund of the product cost or size exchange within 60 days of the date you received it. We'll also provide a pre-paid return shipping label to send your vest back.

To Return a Product For an Exchange or Refund Follow These 4 Steps:   

  1. Let us know you want to start a Return Request by doing one of the following:       
    • visit and complete the form at our Returns web page,
    • email us at info@babybair.com that you want to return a vest,
    • call us at 800-417-5228 extension 737, or
    • send a text message to 214-559-3443  
      • If sending an email, text, or calling, please include or have ready the following:
        • First and Last Name
        • Email Address
        • Order Number
        • Reason for the return
  2. Repackage the flight vest as best you can for return shipping, we prefer you return everything in the original packaging, but we understand if you can't. You can:
    • place it in its original poly mailer bag
      • use ample tape to seal it in, if possible
      • make sure the original shipping label is covered or completely marked out 
    • Get a free small white and red Priority Mail (not Priority Mail Express) flat rate mailer box from the US Post Office or any mailing store. It won't fit nicely in a small box, so it's okay to fold or bend the packaging to make it fit.
    • Ask us for a new poly mailer, we will mail you one along with a label
  3. Get a return shipping label. Your options are:
    • Visit our store's Automated Returns Portal, hosted by ShipStation, to download a pre-paid return shipping label to your computer so you can print it from your printer. (This option is only available if you bought your vest on babybair.com)
    • Ask us to mail you a pre-paid return shipping label; with or without return packaging.
    • Visit your favorite shipping center and pay for your own return shipping service. (This is a better option if you need your refund processed sooner, don't forget to select an expedited service for your chosen carrier.)
  4. Put it all together and give it to your mail carrier, drop it off at the Post Office or a Post Office drop box, or leave it with a mailing store.

We will process your refund within two business days of receiving your returned product, but only if you've already filled out a Return Request or contacted us as listed above. 

We will notify you when:

  1. we receive your return request
  2. we receive your returned product and completed our refund process.

Depending on the return method, it could take from 2 to 14 days for funds to appear in your account, after we've processed your refund.

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You can cancel an order before it ships for a full refund to your credit card. Refunds will be processed within 48 hours of cancellation, you should see funds available on your card within seven days. 

  • If you registered when you ordered, you can log in and cancel your order. 
  • If you ordered as a Guest you can do one of the following:
    • visit our Returns web page, use Reasons for Return to cancel
    • email info@babybair.com
    • call 1-800-417-5228 extension 737
    • text 214-559-3443
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Shipping Policy

Turnaround

All orders are shipped within 48 hours if placed during working hours: Monday - Friday 9am - 4pm Central Standard Time (-6 GMT). 

If you need your flight vest in a rush, select one of the expedited shipping services at checkout.  Expedited orders must be placed before 5 pm (CST), and may or may not process for shipment the same day. You should contact our sales team by calling, texting, emailing, or using our Contact Form to make sure we're processing your order in the time frame you require. If you're not getting quick responses (within the hour), your order will not likely process the same day.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx

Free Shipping

Free Shipping is available to customers who ship their flight vests to addresses in the US and have an order total less than $100. The service is provided by USPS and sent via Priority Mail. For most destinations, delivery time is 2-5 days but could be as long as 6-10 days during peak times like holidays.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. You should receive an email with tracking numbers and links to an order tracking web site. Please note that orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will notify you. We understand your flight is time sensitive. If we can't fulfill your order before your flight, we'll give you a full refund.

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We're a small company and sometimes all of our employes are out of the office and warehouse. Therefore, we aim to get orders out the same day they come in; but, sometimes it's been 3 days before orders got out our door. So, we'll do our best to make sure you get your flight vest on time for travel with your baby.

If you need your flight vest in a rush, select one of the expedited shipping services at checkout.  

Please place expedited orders before 5 pm (CST) Monday-Friday. Orders may or may not process for shipment the same day they are placed. 

Please feel free to contact our sales team by calling, texting, emailing, or using our Contact Form to make sure we're processing your order in the time frame you require. 

If your departure date is within four days and you're not getting quick responses (within the hour), it is likely your order will not process the same day. Please try our other retailers, you can find them on our Stores page. You may also want to cancel your order if you placed one on our web shop.

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Free Shipping is available to customers who ship their flight vests to addresses in the US and have an order total less than $100. The service is provided by USPS and sent via Priority Mail. For most destinations, delivery time is 3-7 days but could be as long as 6-10 days during peak times like holidays. Tracking numbers are provided after your order is complete and will be sent in a separate email.

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Unfortunately, you cannot use a Baby B'Air flight vest in a seat that has an airbag installed in the seatbelt. The way the airbag deploys could cause injury to your baby and interfere with the operation of the airbag if it inflates.

We also want you to be aware that no child safety restraint system or car seat could be used in that seat with an airbag seatbelt either. They are only properly tested and rated safe for adults.

Many newer and some older aircraft use the airbag seatbelt. Airbag seatbelts are often found in first class cabins and on some small airplanes like corporate jets.

Please call your airline's customer service to find out if any of the aircraft on your reservation comes equipped with these devices. However, be aware that sometimes the airplane scheduled for your journey may not end up being the aircraft you actually fly on; they are sometimes changed hours or minutes before your flight's departure due to maintenance or other issues. 

The gate agents and cabin crews should be able to accommodate you if you discover you need to move to another seat. 

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We recommend you measure your baby's head circumference to ensure you get a proper fit vest for your child's safety. Place a cloth tape at their forehead and measure around the crown of their head.

  • Toddler size fits babies with a head circumference larger than 15 inches (38 cm). 
  • Infant size fits babies with a head circumference of 15 inches (38 cm) or less. 
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Your infant wears the Baby B’Air as a vest.  Place over the child’s head, and secure by adjustable straps on both sides under the baby’s arms.  Third strap comes up between baby’s legs and buckles to the front with another adjustable strap. 

After take-off, the parent feeds their seat belt through the loop on the back of the Baby B’Air, refastens the seat belt and tightens seat belt.  Your infant can now be held, fed and even changed while both parent and child remain securely fastened in their seat. 

The parent can read, eat or even nap knowing their baby cannot fall or pull from their loving arms.

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  • ARRIVE EARLY! This will also allow you to pre-board with some airlines plus extra time for security check.
  • IN YOUR CARRYON: Formula or baby food, spoon, snacks, bib, juice, bottles, baby pain reliever, pacifier, extra diapers and change of clothing, plastic bag for dirty clothes and baby blanket. Baby essentials are nearly impossible to find in airports! Formula, breast milk, juice, and other essential baby liquids are generally exempt from the 3-1-1 liquids rule (less than 3.4 oz or 100 ml)
  • LAP CHILD: Seat child away from aisle in window or middle seat.  Airline carts can injure a baby’s arms.
  • CAR SEAT: You must buy a separate airline seat to use a car seat, labeled for use on aircraft. Make sure seat is properly installed.  75% of car seats are improperly installed, making them dangerous to baby.
  • TAKEOFF & LANDING: Nursing, a bottle, or pacifier at these times will reduce pressure in baby’s ears.
  • IN FLIGHT:Fly during naptime so baby is used to sleeping during time in the air. Don’t forget a small, soft toy.
  • AGE GUIDELINES: Children up to 24 months can fly free on parent’s lap. Healthy children over 6 weeks can fly safely.  Check with your pediatrician.

Check TSA's website for tips about traveling with children and liquids exemptions for carry-ons with babies.

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Current regulations and permitted use

Current regulations DO NOT restrict the use of the Baby B’Air Flight Vest® during the cruise portion of the flight, when over 90% of all injuries occur.  However the vest may not be used during take-off, taxi and landing in the U.S.  Prior to the product’s introduction, the Federal Aviation Administration (FAA) banned all child restraint devices other than approved car seats during take-off, taxi and landing period.  Since these devices were not specifically designed for aircraft use, they could cause more harm than good. Baby B’Air Flight Vests® patent pending design addresses these safety concerns. 

Until this rule is changed, the Baby B’Air Flight Vest® cannot be used during takeoff, taxi and landing in the U.S. These regulations are clearly marked on the back of each vest for the benefit of the parent and flight crew.  If you have any questions or problems please e-mail us or call 1-800-417-5228.


The FAA acknowledges use of the vest during flight.

The FAA acknowledges that carriers may be used during flight and that they may prevent injury associated with turbulence.  This information was posted to the FAA website by our request!  However you should consider that ordinary carriers may actually cause injury at certain times.  The Baby B’Air® is designed to address the safety concerns found in aircraft. The FAA confirms permitted use in the Installing a CRS on an Airplane section, paragraph #2, on the FAA website page about Flying with Children.  

For technical reference please consult the full version of 14 CFR Parts 91, 121, 125 and 135.  Many major airlines have amended their training and manuals to inform flight crews that Baby B’Air® is being used by passengers in accordance with FAA regulations.

Testing

The Baby B’Air Flight Vest® has been tested for strength by an FAA-authorized testing laboratory. In strength tests, the Baby B’Air Flight Vest® was shown to withstand forces in excess of 17 times the force of gravity, which exceeds FAA-mandated strength standards for the aircraft seats themselves.  The Baby B'Air® is tested to meet or exceed FAA seating requirements for aircraft seats.  

Patent Pending.


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Do not hesitate to contact us